Policies


Office Policies

Click on each topic below to lean more about our polices.

Each case is sent to you with a detailed invoice. You do not need to pay by this invoice. We will mail a statement at the end of each month.
Payment is due by the 30th of each month.

We accept the following: Visa, MasterCard or Check. For your convenience, we can set up your account to automatically bill your credit card at the beginning of each month.

Past due account will incur a 2% per month interest charge on all overdue balances.
Remakes are free of charge. We monitor each client’s monthly activity to identify problems and work with you as a team to solve the issue.
We do not charge extra for a few rush cases per month. Please notify the lab of any rush case you may be sending. If the case requires Next Day Air shipping, a fee of $27.00 per direction is added to cover the UPS fee.
We offer a high volume discount. Please give us a call for more information.
All of our appliances are guaranteed for 90 days of normal wear. All repairs after the warranty period will be evaluated for possible options.